Customer Charter

​​At FANR our aim is to achieve excellence in customer service that not just meet, but exceed your expectations.

Our com​mitment to you​

  • We will treat you with courtesy, respect and a smile
  • You will receive high standards and fair service
  • We will cater to your needs professionally and to the best of our ability
  • We will provide our services through a helpful and knowledgeable team that is understanding and capable of answering your questions
  • We will provide you with service requirements, realistic expectations and completion times for each service
  • You will be attended to in a timely manner
  • We will reduce the number of steps required to complete a service in the easiest and most efficient manner
  • We will provide you with accurate information and error-free service
  • We will provide you with a multi-channel service and ensure that we serve at your convenience, whenever possible
  • We welcome your feedback and suggestions to serve you better

  • How you can help us live up to our commitment

    • ​Please appreciate efforts of the staff members at your service and treat them with mutual respect
    • Kindly provide identification documents when requested
    • Please provide the supporting documents required to complete a service
    • Inform us immediately of any changes to information provided, or in case of an error
    • Inform us immediately of any changes that may affect service provision
    • Please respond in a timely manner to queries of staff to ensure timely service and quality
    • To facilitate superior customer service, we have an extensive list of e-Services available for licensees authorised by FANR to conduct activities involving radioactive sources and radiation generators.

      For e-Services please click here​​​.​

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